## **1. Function Introduction** This module manages water meter customers, including opening account, transferring and modifying basic information, etc. It can also open and replace cards etc. for the card meter customers. ## **2.Operate Process** #### **1）Open Account** Click the button“ Open", and open an account in three steps on the "Open Account" page **Step1:** Select customer type [To add a customer type, click on 4.6.1 Customer Type Maintenance].  **Step2:** Fill in the basic information.different nature of the water corresponding to a customer type matches different basic information.  **Step3:** Select the meter, the meter selected here is [4.5.1 Meter Management - >Uninstalled Meter], you need to select the meter that matches the meter type in the first step of the customer type. Note: a）The list shows only the list of meters that match the meter type in the step1 of the customer type. b）After Opening successfully, a postpaid account will be automatically opened in [4.8.2 Postpaid Accounts] for postpaid customers, and a prepaid account will be automatically opened in [4.9.2 Prepaid Account] for prepaid customers.  #### **2）Modify Customer's Basic Information** Click the button [Modify] in the table operation column to modify customer's basic information on the [Modify] page. #### **3）Transfer** Click the button [Transfer] in the table operation column and input the new household's information on the [transfer] page to complete the transfer.  #### **4）View Customer Details** Click the button [Details] in the table operation column to view the customer type, basic information and merter's information related to the account on the [Details] page.  #### **5）Open Card** If the customer type is card meter, there will be a button [Open Card] in the operation column after the account is successfully opened. Open the card reading tool and place a blank card on the card reader, and click the button [Open Card] to open the card, the detailed operation of the card meter can be viewed by clicking [4.9.3 IC Card Management]. Note: a) A blank card must be placed at the time of card opening, otherwise the card cannot be opened successfully. b) After opening a card, you must recharge it in order to swipe the meter. Click the button [Go to Recharge] and you will be redirected to the [Recharge] page. #### **6）Replace Card** After the card is successfully opened, a button [Replace Card] will be found in the table operation column. After the card reading tool is opened, you can click the button [Replace Card] to replace the card. Note: A blank card must be placed when replacing the card, and you must swipe the meter before you can go to recharge the card after replacing it.