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# 订单维权 1.用户如何让发起维权 ![](https://cdn.nlark.com/yuque/0/2022/png/12749064/1653614379353-6340be5f-c817-4ec4-aa0e-50c18e8bd9b5.png?x-oss-process=image%2Fresize%2Cw_862%2Climit_0) ●商城后台设置退换货支持\*\* 退款、退货退款、换货\*\*,买家订单待发货和确认收货后都可点击“申请售后”来发起维权,其中维权选项退货退款和换货需要订单发货后才可选择,所有需要维权处理的订单在【维权申请】中统计列示,针对不同的订单维权申请进行相应的处理。 手机端: 1.点击申请售后 ![](https://cdn.nlark.com/yuque/0/2022/png/12749064/1653614379059-03ee01cd-e339-4a79-aa5c-608812ee70d7.png?x-oss-process=image%2Fresize%2Cw_862%2Climit_0) 2.选择退款方式 只有商品发货之后才可选择退货退款和换货。 ![](https://cdn.nlark.com/yuque/0/2022/png/12749064/1653614379166-3029d6d5-3f3a-4a54-b9e1-4df7bb394ace.png?x-oss-process=image%2Fresize%2Cw_862%2Climit_0) 3.设置退款金额和退款说明 退款金额支持自定义修改。 待发货订单: 退款金额不可自定义。 待收货、已完成订单: 退款金额支持自定义。 ![](https://cdn.nlark.com/yuque/0/2022/png/12749064/1653614378973-96bcee5d-deb7-44d9-8805-2e10de6593c9.png?x-oss-process=image%2Fresize%2Cw_862%2Climit_0) 4.提交售后维权申请之后 ![](https://cdn.nlark.com/yuque/0/2022/png/12749064/1653614379123-01626280-8125-4902-a441-caab399db7ed.png?x-oss-process=image%2Fresize%2Cw_862%2Climit_0) 后台: 1.商城提交售后维权之后,后台全部订单和维权订单中都可查看到该笔订单,显示维权中。 ![](https://cdn.nlark.com/yuque/0/2022/png/12749064/1653614379610-c101f251-3326-47d3-bf03-cc9e453af95c.png?x-oss-process=image%2Fresize%2Cw_862%2Climit_0) 2.点击维权详情进入维权界面之后,点击处理维权申请。 ![](https://cdn.nlark.com/yuque/0/2022/png/12749064/1653614379643-463d7f74-f0c0-45be-a102-4c3aa999e964.png?x-oss-process=image%2Fresize%2Cw_862%2Climit_0) 3.弹出维权处理的选项 (1)自动退款: 支付金额原路返回。 ![](https://cdn.nlark.com/yuque/0/2022/png/12749064/1653614412411-67af2069-c6d7-4f61-aa99-cb93e1642785.png?x-oss-process=image%2Fresize%2Cw_862%2Climit_0) (2)手动退款: 订单会完成退款处理,需要您自行线下或者别的方式进行退款。 ![](https://cdn.nlark.com/yuque/0/2022/png/12749064/1653614412405-4e432b91-4621-4257-b90a-13f182ace8c3.png?x-oss-process=image%2Fresize%2Cw_862%2Climit_0) (3)驳回申请: 不允许买家退款并驳回,输入驳回原因。 ![](https://cdn.nlark.com/yuque/0/2022/png/12749064/1653614412443-057676b1-3306-49b1-a532-2b8148d2662f.png?x-oss-process=image%2Fresize%2Cw_862%2Climit_0) 4.后台显示维权成功 ![](https://cdn.nlark.com/yuque/0/2022/png/12749064/1653614412369-35612185-f114-46f1-8bb9-87aa26f69cfe.png?x-oss-process=image%2Fresize%2Cw_862%2Climit_0)