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# 如何添加小程序客服? 前提:在后台配置好相关设置! ![](https://git.kancloud.cn/repos/huangfen/haha/raw/78501cb2a756cc6b8e5f6ab6e29922dfb549f61b/images/%E5%AE%A2%E6%9C%8D2.png?access-token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJleHAiOjE1ODUwNTk0MTQsImlhdCI6MTU4NTAxNjIxNCwicmVwb3NpdG9yeSI6Imh1YW5nZmVuXC9oYWhhIiwidXNlciI6eyJ1c2VybmFtZSI6Imh1YW5nZmVuIiwibmFtZSI6Ilx1NTNlM1x1NTNlZiIsImVtYWlsIjoiMTgzNjA1MDg4OUBxcS5jb20iLCJ0b2tlbiI6IjhhYjFlODNjNjVjYWU0YjgwYzAyM2UwZDc3ZjNkOTBhIiwiYXV0aG9yaXplIjp7InB1bGwiOnRydWUsInB1c2giOnRydWUsImFkbWluIjp0cnVlfX19.QNAvqFtgV71hIL789Tus0j06K8L4QHX5BQrGkBIfvYo) **第一步**,用小程序的账号密码,登录微信公众平台([https://mp.weixin.qq.com](https://mp.weixin.qq.com/)) **第二步**点击左侧边栏功能——客服,添加客服即可 ![](https://box.kancloud.cn/3332326c721b34cb6a13ec9cff5fcf81_1920x917.jpg) **第三步** 想要网页回复,则点击此网址\[[https://mpkf.weixin.qq.com](https://mpkf.weixin.qq.com/)\] 想要手机端回复,则扫这个小程序![](https://box.kancloud.cn/02dbfe31cbf042bf923f8ba1f32c2013_344x344.jpg) ps:如何设置公众号客服? 公众号回复消息,可直接进“公众平台助手”小程序 ![](https://git.kancloud.cn/repos/huangfen/haha/raw/78501cb2a756cc6b8e5f6ab6e29922dfb549f61b/images/0002.png?access-token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJleHAiOjE1ODUwNTk0MTQsImlhdCI6MTU4NTAxNjIxNCwicmVwb3NpdG9yeSI6Imh1YW5nZmVuXC9oYWhhIiwidXNlciI6eyJ1c2VybmFtZSI6Imh1YW5nZmVuIiwibmFtZSI6Ilx1NTNlM1x1NTNlZiIsImVtYWlsIjoiMTgzNjA1MDg4OUBxcS5jb20iLCJ0b2tlbiI6IjhhYjFlODNjNjVjYWU0YjgwYzAyM2UwZDc3ZjNkOTBhIiwiYXV0aG9yaXplIjp7InB1bGwiOnRydWUsInB1c2giOnRydWUsImFkbWluIjp0cnVlfX19.QNAvqFtgV71hIL789Tus0j06K8L4QHX5BQrGkBIfvYo)