4.聚合供应链产品申请退款操作流程 · 黑点云-行业类应用

1、会员前端申请退款 ![](https://yunzmall-1251768088.cos.ap-guangzhou.myqcloud.com/images/10/2021/12/90455343e1838dbe3e12671c6d74b48c.png)![](https://yunzmall-1251768088.cos.ap-guangzhou.myqcloud.com/images/10/2021/12/074e6a04f64e3bb7b00f924113db9d2a.png) 2、商家收到会员退款信息，前往聚合供应链中台（[http://scm.jxhh.com](http://scm.jxhh.com/)）申请售后，售后协议达成会提供退款地址 ![](https://yunzmall-1251768088.cos.ap-guangzhou.myqcloud.com/images/10/2021/12/86f6cad190dcce52f89654cbd3dd59e8.png)![](https://yunzmall-1251768088.cos.ap-guangzhou.myqcloud.com/images/10/2021/12/838dcf6a77ff047ddc5512372b556871.png) 3、收到货大概7-14天或者超过商家的售后期，需要联系胜天半子客服退款商品的寄回的地址 ![](https://yunzmall-1251768088.cos.ap-guangzhou.myqcloud.com/images/10/2021/12/7cf4902d49602ec13abf66ccabf7cc92.png) 4、商城后台同意会员的退款申请，提供商品寄回地址（（需要在商品--退货地址--添加退货地址，之后勾选退货地址)） ![](https://yunzmall-1251768088.cos.ap-guangzhou.myqcloud.com/images/10/2021/12/490bacf6a5ee313ceab23746af8a5fb9.png) 5、会员根据退款地址寄回商品，待聚合供应链平台退款成功；商家到商城后台同意退款给会员~ ![](https://yunzmall-1251768088.cos.ap-guangzhou.myqcloud.com/images/10/2021/12/6355454f25f82644064d465334dd7102.png)![](https://yunzmall-1251768088.cos.ap-guangzhou.myqcloud.com/images/10/2021/12/1dea7e705c3d5dbe342386546f4220f9.png)![](https://yunzmall-1251768088.cos.ap-guangzhou.myqcloud.com/images/10/2021/12/417071095527d514860f366f324af2bd.png)