**简要描述：** * 第三方系统可以通过通过工单编号，用户电话获取工单的详细信息。 **请求URL：** * `http://IP/doscall/oa/api/detail_order/` **参数示例** ``` { "key": "……", //CTC系统指定 "data": { "phone": "18888888888", "order_number": "AZ201907777777" } } ``` **参数：** | 名称 | 是否必须 | 允许为空 | 描述 | 附加说明 | | --- | --- | --- | --- | --- | | phone | Y | N | 用户号码 | 必填 建单时的call\_phone字段 | | order\_number | Y | N | 工单编号 | 必填 | **返回示例** ``` { "res": 0, "msg": "", "data": [{ "number":"WX1903200296368", "node_number":"20100", "node_type":"mid", "handle_user":"", "handle_department":"广东省/广州市/花都区-测试网点", "handle_time":"2019-03-20 09:17:17", "product_name":"云米互联网智能燃气灶 Power 4.5（天然气）", "product_69_code":"6923185600497", "description":"不能点火了", "type_appeal":"报单维修", "type_appeal_1":"", "type_appeal_2":"", "mi_sn":"000069", "mi_purchase_channel":"京东", "mi_purchase_time":"0000-00-00 00:00:00", "urge_num":0, "status":"派送工单，待网点处理", "type":"维修", "contacts":"测试-工程师", "contacts_phone":"17748666544", "call_phone":"13294142406", "address":"测试省/测试市/测试区/测试街道", "address_detail":"测试省/测试市/测试区/测试街道", "time_of_appointment":"0000-00-00 00:00:00", "inputtime":"2019-03-20 09:17:17", "service_attitude": "", "service_quality": "", "satisfaction": "" },……] } ``` **返回参数说明** | 名称 | 描述 | 附加说明 | | --- | --- | --- | | res | 0成功，其他值为失败 | 有效值：0/1/2 | | msg | 消息说明 | 0: 请求成功1：签名无效；2：参数有误 | | data | 返回结果 | | | number | 工单编号 | | | node\_number | 节点编号 | | | node\_type | 节点类型 | | | handle\_user | 当前处理人 | | | handle\_department | 当前处理单位 | | | handle\_time | 办理时间 | | | product\_name | 产品名称 | | | product\_69\_code | 产品69码 | | | description | 问题描述 | | | type\_appeal | 诉求类别 | | | type\_appeal\_1 | 诉求大类 | | | type\_appeal\_2 | 诉求小类 | | | mi\_sn | 产品SN码 | | | mi\_purchase\_channel | 购买渠道 | | | mi\_purchase\_time | 购买时间 | | | urge\_num | 催办次数 | | | status | 工单状态 | | | type | 服务项目 | | | contacts | 用户姓名 | | | contacts\_phone | 用户电话 | | | address | 用户地址 | | | address\_detail | 用户详细地址 | | | time\_of\_appointment | 预约上门时间 | | | inputtime | 工单创建时间 | | | is\_evaluate | 是否可评价 | 1 是 0否 | | service\_attitude | 服务态度 | | | service\_quality | 服务技能 | | | satisfaction | 满意度 | |