[4.13.1. 流程说明](4.13.1.%E6%B5%81%E7%A8%8B%E8%AF%B4%E6%98%8E.md) [4.13.2. 工单派发（主动模式）](4.13.2.%E5%B7%A5%E5%8D%95%E6%B4%BE%E5%8F%91%EF%BC%88%E4%B8%BB%E5%8A%A8%E6%A8%A1%E5%BC%8F%EF%BC%89.md) [4.13.3. 派送师傅（被动模式）](4.13.3.%E6%B4%BE%E9%80%81%E5%B8%88%E5%82%85%EF%BC%88%E8%A2%AB%E5%8A%A8%E6%A8%A1%E5%BC%8F%EF%BC%89.md) [4.13.4. 预约上门（被动模式）](4.13.4.%E9%A2%84%E7%BA%A6%E4%B8%8A%E9%97%A8%EF%BC%88%E8%A2%AB%E5%8A%A8%E6%A8%A1%E5%BC%8F%EF%BC%89.md) [4.13.5. 上门打卡（被动模式）](4.13.5.%E4%B8%8A%E9%97%A8%E6%89%93%E5%8D%A1%EF%BC%88%E8%A2%AB%E5%8A%A8%E6%A8%A1%E5%BC%8F%EF%BC%89.md) [4.13.6. 处理完成（被动模式）](4.13.6.%E5%A4%84%E7%90%86%E5%AE%8C%E6%88%90%EF%BC%88%E8%A2%AB%E5%8A%A8%E6%A8%A1%E5%BC%8F%EF%BC%89.md) [4.13.7. 寄修收货（被动模式）](4.13.7.%E5%AF%84%E4%BF%AE%E6%94%B6%E8%B4%A7%EF%BC%88%E8%A2%AB%E5%8A%A8%E6%A8%A1%E5%BC%8F%EF%BC%89.md) [4.13.8. 工单撤销（被动模式）](4.13.8.%E5%B7%A5%E5%8D%95%E6%92%A4%E9%94%80%EF%BC%88%E8%A2%AB%E5%8A%A8%E6%A8%A1%E5%BC%8F%EF%BC%89.md)